‘Listening with empathy key to patient trust’ | Lucknow News
Lucknow: An orientation programme on work ethics, that brought together over 100 frontline staff—including receptionists, junior reception officers, public relations officials, medical social workers, and nursing staff—was held at SGPGIMS on Saturday.Addressing the gathering, Prof Mukul Srivastava from the mass communication and journalism department at Lucknow University, said: “Discipline, time management and behavioural refinement are…